3 Year Warranty Policy

At Detector Test Pro, we are committed to delivering reliable, high-performance equipment backed by long-term support. To provide complete confidence in your investment, we offer a 3-year warranty on all eligible products when a maintenance, service, and calibration agreement is signed for the full duration of the warranty period.

Eligibility

Warranty coverage applies only when the client signs a continuous maintenance, service, and calibration agreement covering the entire 3-year term.
The agreement must remain active and uninterrupted for the warranty to stay valid.
Products must be operated, maintained, and calibrated according to CA Tech Solutions’ guidelines and manufacturer specifications.

Coverage

Full warranty protection against manufacturing defects, component failures, and performance issues arising under normal operational conditions.
Includes replacement of defective parts, corrective servicing, and performance restoration where required.
Warranty covers the product hardware and core functional systems.
Labour associated with warranty repairs is included when performed under the active service agreement.

Exclusions

Damage caused by misuse, neglect, unauthorised modification, or operation outside specified parameters.
Consumables, accessories, or third-party components not supplied by CA Tech Solutions.
Issues arising from lapses in the maintenance, service, and calibration agreement.
Travel, shipping, or on-site attendance costs unless specified within the service agreement.

Client Responsibilities

Maintain an active maintenance, service, and calibration agreement for the full 3-year period.
Ensure equipment is used in accordance with operational guidelines.
Report faults promptly to allow timely diagnosis and resolution.

Warranty Process

Submit a warranty claim through our support team.
Our engineers will assess the issue and verify eligibility.
Corrective action, repair, or part replacement will be scheduled in line with your service agreement.
Warranty work is prioritised to minimise downtime and maintain production continuity.

Our Commitment

This warranty reflects our confidence in the durability, accuracy, and long-term reliability of our equipment. With structured servicing and calibration throughout the warranty period, clients benefit from maximum uptime, consistent performance, and complete peace of mind.