45 Day Money-Back Guarantee Policy

At Detector Test Pro, we stand behind the quality and performance of every product we supply. To ensure complete confidence in your investment, we offer a 45‑day money‑back guarantee under the following conditions:

Eligibility

• The product must have been commissioned and training completed by our qualified engineers.
• The guarantee period begins on the date commissioning and training are successfully completed.
• The product must be operated and maintained in accordance with the manufacturer’s guidelines and our commissioning documentation.

Coverage

• If, within 45 days of commissioning, the product does not perform to specification or fails to meet agreed operational standards, you may request a full refund.
• Refunds apply to the product purchase price only and exclude installation, travel, or consumable costs.
• Products must be returned in good condition, with all accessories, manuals, and calibration certificates intact.

Exclusions

• Damage caused by misuse, unauthorised modification, or operation outside specified parameters.
• Consumables, accessories, or third‑party components not supplied by CA Tech Solutions.
• Situations where commissioning or training has not been completed by our authorised personnel.

Process

1. Submit a written refund request to our support team within 45 days of commissioning.
2. Our technical team will review the case and verify eligibility.
3. Once approved, refunds are processed within 10 working days of product return.

Our Commitment

This policy reflects our confidence in the reliability and precision of our equipment — and our commitment to providing exceptional service and long‑term value to every client.